Dan C. and I were talking today about our current reference stats form (we use Google Forms here at Grand View), and he had a great question about what others were doing and how they're using that information.
At what level do you keep track of reference/interaction statistics? We keep track of it by medium (how the questions were received: phone, Blackboard, etc.), day/time of day, type of question, course number (if known), but do others keep track of things in more detail? We agree that collecting too much data can be overwhelming, but having some extra data can help shed light on different areas not previously considered. How precise are your fields of entry and what data do you collect? Are there things specific to instruction that you collect? And has this more precise data proven to be more beneficial to you as you examine and plan your instruction (and how so)?
Share your answers/observations/experiences in the comments section below!